Return policy and process

At Chomane.com, we are committed to providing high-quality lighting products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our hassle-free return policy allows you to request a return under the following conditions.

Eligibility for Returns

You may return an item within 30 days of delivery if it meets the following conditions:
✅ The item is unused, undamaged, and in its original packaging.
✅ All accessories, manuals, and parts are included.
✅ The item is not a final sale item or otherwise marked as non-returnable.

🚫 Non-Returnable Items:

  • Items that have been used, modified, or damaged by the customer.
  • Clearance, final sale, or specially marked non-returnable items.
  • Items returned without prior authorization.

Return Process

Step 1: Submit a Return Request

To start a return, contact us via:
📧 Email: support@chomane.com
📞 +1 (307) 357-7397 
💬 Click here Messanger 

Include the following details in your request:

  • Order number
  • Reason for return
  • Clear photos (if the item is damaged or defective)

Step 2: Receive Return Instructions

  • Once your return is approved, we will provide a Return Authorization Number (RAN) and the return address.
  • Items sent back without prior approval will not be accepted.

Step 3: Ship the Item

  • Pack the item securely in its original packaging.
  • Use a trackable shipping method to ensure safe delivery.
  • The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.

Step 4: Inspection & Refund Processing

  • Once received, our team will inspect the return within 3-5 business days.
  • If the item meets our return criteria, a refund will be issued to your original payment method.
  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return your product and place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment provider statement.
  2. Contact your bank, as processing times may vary.
  3. If you still have concerns, reach out to us for assistance.

We appreciate your trust in Chomane.com and are here to ensure a smooth shopping experience. If you have any questions, feel free to reach out!